Authentication Issues
Canvas is setup to use SAML for authentication, which supports Single Sign-On. Staff members PCs, which are joined to the domain and logged into their AD accounts should be automatically logged in.
User Can't Authenticate
- Ensure they are using their Active Directory username and password
- Ensure they are using the http://aie.instructure.com/login/saml login URL (temporary URL while Canvas is in testing/development)
User's Aren't Automatically Logged In
- Ensure PC is joined to the domain
- Ensure user is logged in via their staff AD account (not a generic account)