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aXcelerate has support for student preferred name changes, with the student's preferred name updated in:

• Active Directory (Computer network login)
• Azure Active Directory, and all connected services including:
  • Microsoft Office 365
  • Microsoft Teams
• Canvas
• Virtual Classes (Zoom)
• IT Service Desk (JIRA)

Step-by-step guide:

1. Find the contact record within aXcelerate.
2. Within Update Contact add in a "Preferred Name":
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3. The synchronization will then happen every day at 10am. A successful synchronization will add the following 'Enrolment System Notifications' to the Contact's Notes:
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1. Update Freedom

1. with the Preferred name

1. as normal
2. Submit a request with IT and

1. we will update

1. the rest of the systems

This will update it for the following systems:

• Active Directory (Computer network login)
• Azure Active Directory, and all connected services including:
  • Microsoft Office 365
  • Microsoft Teams
• Canvas
• Virtual Classes (Zoom)
• IT Service Desk (JIRA)

1. Update Orbund

1. with the Preferred name

1. as normal
2. Submit a request with IT and

1. we will update

1. the rest of the systems

This will update it for the following systems:

• Active Directory (Computer network login)
• Azure Active Directory, and all connected services including:
  • Microsoft Office 365
  • Microsoft Teams
• Canvas
• Virtual Classes (Zoom)
• IT Service Desk (JIRA)