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Info
titleSubmitting Testing Feedback

To report any issues, suggestions or feedback please submit to https://it.aie.edu/servicedesk/customer/portal/2/create/27


The Standard Operating Environment (SOE) image for 2022 is currently in testing by faculty on the following PCs; please ensure testing is conducted using a student test account.

  • ADL-49F7B8
  • ADL-49F28A
    • SYD-49F1A3
    Warning
    titleSOE Currently In Testing
  • SYD-4738B9
  • CAN-CCC37B
  • CAN-CC539C
  • MELB-3D2021
  • MELB-3D22B8

    • Student Test account:

    Username: s991234
    Password: s991234

    Adobe Creative Cloud Details:

    Username: s991234@students.aie.edu
    Password: (Same as above)

    Deployment Date/time:

    Pending that there are no major issues unresolved, deployment date/time is scheduled for Friday 17th December, 1pm to Tuesday  21st December, 5pm.

    Known issues:

    • The desktop and login wallpapers are temporary, we are waiting on marketing to produce updated version
    • Missing software:
      • Perforce is missing, will be deployed in December as needs to be timed with a server upgrade.
      • Deadline is missing, will be included shortly once we confirm Renderfarm is not required for 2021 as needs to be timed with a server upgrade.
      • DoomBuilder (Installation failure , diagnosing issue - possibility no longer supported)3DE Lens Distortion Kit (Still pending packaging & testing)
      • Pixelfudger (Still pending packaging & testing)
      • ManicTime (Still pending packaging & testing)
      • PlayMaker (Still pending packaging & testing)GoZ Zbrush (Still pending packaging & testing)
      • Kit Scenarist (Still pending packaging & testing)
      PCs are sleeping/and or hibernating - we are resolving this
    • See below in the "Software Versions & Deployment Statuses" table for software specific known issues.


    Warning
    title3D Equalizer - License issue

    Known issue:

    3DE4 R6 doesn't remember the Client ID when checking in with the server, prompting users for a username and password, until resolved please enter the details manually (this should only be needed once per user, per machine)

    3DE ID: software@aie.edu.au
    Password: nine-vprD4

    The vendor has been contacted and are working with IT to develop a resolution


    Warning
    titleEpic falsely reporting unreal "not installed"

    Known issue:

    Epic games launcher is falsely  reporting Unreal as "not installed". This is as result of Epic changing the way it handles manifest files and no working solution has been found.

    The vendor has been contacted but have provided no resolution.


    Tip
    titleAdobe Licensing Update

    Adobe Applications such as Photoshop is licensed for Diploma/Adv. Diploma Art, Game Art, Design and VFX Students only. Beginning on January 5th, 2022 all Students have now been moved to new Adobe licensing method.

    Student login using their student email address and select "Company or School Account" to Adobe applications on all AIE classroom, loan PCs and home PCs.

    • Extra Perk: This account also licenses you to install Adobe applications onto 3 personal devices, such as your home PC.
    • Faculty Note: Faculty login using the "Personal Account" option.


    Loan Equipment Requests

    Would you like to request loan equipment? Please complete this form to request hardware:

    Button Hyperlink
    iconshare
    titleStudent Loan Equipment Form
    typestandard
    urlhttps://ncv.microsoft.com/7J1oC34Col
    targettrue

    Once the form is submitted, campus administration staff will process the request.

    Software Versions & Deployment Statuses

    Below is exclusive list of all software and peripherals supported on AIE classroom PCs, anything not listed is not supported.


    UI Tabs


    UI Tab
    titleSoftware Overview

    Base Operating System: Microsoft Windows 10, Build 21H2

    Major Software:

    After working with Sam, this application is being re-packaged due to changed requirements by Sam. It will be deployed after we've imaged PCs3.6v3Pending Server Upgrade
    NameVersionStatusNotes

    Study From Home

    Visual Studio2022 (17.02)Re-packagingOKDeployed successfully after imaging.
    Unreal Engine4.27.2OK

    Photoshop2022 (23.0.2.101)OKLicensed for select students only.
    Premier Pro2022 (22.0.0.169)OKLicensed for select students only.
    Unity 2020.3.5f1 LTSOK

    Maya2022.2OK

    Zbrush2022 FLOK

    VirtualBox6.1.30-148432OK

    RenderMan24.2Known issueWe're currently not licensed for version 24. We are working on resolving this ASAP.DeadlinePending Server UpgradeDeadline Server is pending upgrade at end of Dec term.OK

    Deadline10.1.20.3OK

    DaVinci Resolve17.4.1OK

    Visual Studio Code1.58.2OK

    Audacity3.0.2OK

    Krita4.4.5OK

    Git for Windows2.34.1OK

    3DF Zephyr5.014OK

    XP-Pen Drivers1.6.4OK

    Wacom Tablet Drivers6.3.44-3OK

    .Net SDK & RuntimeSDK: 3.1.415
    Runtime: 3.1.21    		OK

    3DEqualizer4R6OK

    3D Coat4.9.15OK

    Marmoset Toolbag4.01OK

    Cryptomatte1.2.8Installation Error

    		Failing to install, IT will investigate next week and should resolve by classroom deployment.(Now included within Nuke)
    GitKraken (Enterprise)8.1.0OK

    Houdini18.5.408Known Issue

    Houdini is not displaying Geometry with current/latest NVIDIA driver. We are currently investigating what NVIDIA driver is best compatible, thanks Thomas Magill  for finding this.

    		KatanaOK



    Katana5.0v1OK

    Mari45.6v40v1OK

    Nuke1213.2v31v1OK

    Perforce Helix Visual Client2021.2.2138880OKPerforce Server is pending upgrade at end of Dec termServer upgrades successful and software rolled out.
    Mari Extension Pack5 R5OK

    PTGui10.0.15OK

    PureRef1.11.1OK

    Wrap2020.10.1OK

    Storyboarder3.0OK

    Stencyl4.0.4OK

    Marvelous Designer10OK

    SourceTree (Enterprise)3.4.7OK

    Word, PowerPoint, Excel, Teams(Latest)OK

    RenderDoc1.17OK

    TortoiseGit2.12.0OK

    Twine2.3.15OK

    Firefox (Enterprise)95.0OK

    Google Chrome (Enterprise)96.0.4664.45OK

    GoZ Plugin
    		OK

     Substance Painter2.5.3.1521OK

    Substance Designer6.0.2.612OK

    Utility Supported Software:

    NameVersionStatusNotes

    Study From Home

    7-zip19.00OK

    Notepad++8.1.9.1OK

    Zoom Client for Meetings
    		OK

    VLC Player3.0.16OK

    Adobe Connect 112021.11.22OK

    Xvid Codec1.3.7OK

    SpyderX Pro5.6OK

    DJV2.0.8OK

    WinDirStat1.1.2OK

    OBS Studio27.1.3OK

    Acrobat Reader2021.007.20099OK



    UI Tab
    titleSupported Peripherals

    Graphics Tablets

    The following graphic tablets are supported either via loan from reception (select models only) or by bringing your own device.

    NameModel(s)StatusNotes

    Study From Home

    XP-Pen(TO BE CONFIRMED)Supported

    Wacom OneDTC133Supported

    Wacom MobileStudio ProDTH-W1320, W1321, W1620, W1621Supported

    Wacom Cintiq ProDTH-1320, 1620, DTK-2420, DTH-2420, 3220Supported

    Wacom Cintiq Pro 16DTH167Supported

    Wacom Cintiq 16DTK-1660, 1661Supported

    Wacom Cintiq 22DTK-2260, 2261Supported

    Wacom Intuos ProPTH-460, 660, 860Supported

    One by WacomCTL-471, 472, 671, 672Supported

    IntuosCTL and CTH-480, 490, 680, 690Supported

    Intuos 4 XLPTK-1240Supported

    Intuos 5PTH and PTK-450, 650, 850Supported

    Intuos ProPTH-451, 651, 851Supported

    Wacom IntuosCTL-4100, 4100WL, 6100, 6100WLSupported

    Cintiq 13HDDTK and DTH-1300Supported

    Cintiq 22HDDTK and DTH-2200Supported

    Cintiq 24HDDTK and DTH-2400Supported

    Cintiq 27QHDDTK and DTH-2700Supported

    Cintiq CompanionDTH-W1300Supported

    Cintiq Companion 2DTH-W1310Supported

    Cintiq Companion HybridDTH-A1300Supported

    Wacom Cintiq Pro EngineDPM-W1000Supported

    Other manufacturer's tablets
    		Not supported


    Mobile Phones

    NameModel(s)StatusNotes

    Study From Home

    Nokia 3.4
    		Supported

    Other manufacturer's phones
    		Not supported

    VR Equipment

    NameModel(s)StatusNotes

    Study From Home

    Oculus Rift
    		SupportedSupported in VR room only
    Oculus Quest
    		SupportedSupported in VR room only
    HTC Vive
    		SupportedSupported in VR room only
    Other manufacturer's VR equipment
    		Not supported

    Keyboards & Mice

    • Default supplied keyboard & mouse as supplied in classrooms supported only.

    Audio Equipment

    NameModel(s)StatusNotes

    Study From Home

    3.5mm Headphones & Earphones
    		SupportedStudents supplied headphones & earphones supported
    USB Headphones *
    		Supported

    Students supplied headphones & earphones supported.

    * Note with Razer: We've had multiple reports of Razer headphones being problematic.







    Bluetooth / Wireless Headphones
    		Not supported






    ...