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  1. MFA needs to be enabled by IT: If you wish to use MFA you will need to contact IT to request MFA is enabled for your account.
  2. Open and ‘incognito’ browser window and navigate to https://login.microsoftonline.com/
  3. Enter your AIE email address and password
  4. Upon successful login you will be presented with the following window:
  5. Click "Next" to proceed"
  6. You will be prompted to provide additional security verification, select the following:


  7. Ensure the following fields are filled out:

    1. Authentication Phone

    2. Australia (+61)

    3. Your mobile number*
      *make sure you drop the first 0 (eg if your mobile is 0410 100 100, you would enter 410 100 100)

    4. Method: "Send me a code by text message"
  8. Click "Next"
  9. If you have entered your number correctly, you will receive a SMS from Microsoft with your Verification code. Enter the code into the field and click Verify.
  10. IF all is successful, you will receive the following:

Set a Security Key (Yubikey)

  1. Go to the My Account (microsoft.com) and sign in as you normally would. 

  2. Select Security Info > Update Info

  3. Select Add Method

  4. Select Use a security key.

  5. Identify what type of key you have (USB or NFC) and select Next.

  6. You will be redirected to the setup experience where you will insert or tap your key.

  7. Create a PIN (or enter an existing PIN if you have already created one).

  8. Take the follow-up action by touching either the button or gold disk if your key has one (or read the instruction manual to figure out what else it might be).

  9. Name your security key so that you can distinguish it from other keys.

  10. Sign out and open Microsoft Edge, select Use Windows Hello or security key instead, and sign in by inserting or tapping your key.

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