Service Overview
Availability | IT Engineering |
---|---|
Team Owner | IT Projects (it.projects@aie.edu.au) |
Supported By | IT Service Desk |
Managed By | National Compliance Officer |
URL | https://aie.app.axcelerate.com/ |
Authentication | Manually Created/Invited User Account to @aie staff email addresses |
MFA method | |
Available To |
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HacknPlan is a game development project management service.
The IT Projects team owns this service, however the day-to-day management of the service is by the Design Head of Faculty including configuration of projects, boards, issues, etc.
Support Strategy
The IT Service Desk can assist with:
- Onboarding/offboarding users
- Connectivity issues with Government services, such as TCSI, eCAF and other integrationsÂ
- Issues browsing/accessing the URL
- Email deliverability
- Student account enrolment issues
For any other support, training or questions please contact the National Compliance Officer.
Dependencies
Change Management Strategy
The IT Projects team can assist with:
- Making changes to security, multi-factor and authentication services.
- System level settings changes.
- Integrations with Government services and reporting systems.