Service Overview
| Availability | IT Engineering |
|---|---|
| Team Owner | IT Projects (it.projects@aie.edu.au) |
| Supported By | IT Service Desk |
| BAU Managed By | National Compliance Officer |
| URL | https://aie.app.axcelerate.com/ |
| Authentication | Manually Created/Invited User Account to @aie staff email addresses |
| MFA method | |
| Available To |
|
Support Strategy
The IT Service Desk can assist with:
- Onboarding/offboarding users
- Connectivity issues with Government services, such as TCSI, eCAF and other integrationsÂ
- Issues browsing/accessing the URL
- Email deliverability
- Student account enrolment issues
For any other support, training or questions please contact the National Compliance Officer.
Dependencies
Change Management Strategy
Change Stakeholders:
- IT Projects
- National Compliance Officer
- CEO/COO
The IT Projects team can assist with:
- Making changes to security, multi-factor and authentication services.
- System level settings changes.
- Integrations with Government services and reporting systems.