Service Overview
| Availability | IT Engineering |
|---|---|
| Team Owner | IT Projects (it.projects@aie.edu.au) |
| Supported By | IT Service Desk (Limited) |
| Managed By | Chief Financial Officer (CFO) |
| URL | https://hosted.reckon.com/RAHV2/ReckonAccountsLogon.aspx |
| Authentication | Manually Created/Invited User Account to @aie staff email addresses |
| MFA method | MFA sent to SMS to Email using DL group "DL AUS 0483963422" |
| Available To |
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HacknPlan is a game development project management service.
The IT Projects team owns this service, however the day-to-day management of the service is by the Design Head of Faculty including configuration of projects, boards, issues, etc.
Support Strategy
The IT Service Desk can assist with:
- Multifactor authentication
- Issues browsing/accessing the URL
For any other support, training or questions please contact the Chief Financial Officer (CFO).
Dependencies
Change Management Strategy
The IT Projects team can assist with:
- Making changes to who security, multi-factor and authentication services.