Teradici PCoIP Remote PCs

Teradici (specifically, PCoIP) is a remote display protocol that allows remote access to classroom based PCs and exposes the GPU's capabilities to the remote client PC. This differs from Microsoft's Remote Desktop Protocol which provides an emulated graphics experience which impacts on the ability for GPU intensive applications to run, such as NukeX, Substance Painter and other applications that have OpenGL, DirectX or CUDA requirement.

The protocol (PCoIP) supports dynamic adaption, so should work in low-bandwidth environments. However be aware where your Internet bandwidth is limited it may introduce compression and artifacts to the display.

Client Setup

On the remote (i.e. home PC) the Teradici PCoIP client is required to connect to the remote PC.

1. Download the relevant "Software Client" from https://docs.teradici.com/find/product/software-and-mobile-clients
   1. "Software Client for Windows" for Microsoft Windows PCs
   2. Software Client for macOS" for Apple Macs
2. Install the downloaded file
3. Open "PCoIP Client" from the Windows start menu
4. Enter the following connection details:
   1. Host Address or Code: cac.mel.aie.edu.au
   2. *Connection Name: (Enter a user friendly name, such as "My Student PC")
      
5. Click Save
6. Click Next

Connecting to the Remote PC

1. Open the "PCoIP Client" from the Windows start menu
2. Enter your username and password
   
3. Click Login

Disconnecting from the Remote PC

1. Click the Start menu button
2. Click your profile picture
3. Click "Sign out"
   

Tips

• Do not shutdown the remote PC, doing so will require someone to manually turn it back on.
• If physical workstation has locally attached keyboard and mouse, disconnect them. Locally attached keyboard and mouse will be passed through to the physical workstation even during an active remote session.

Troubleshooting

Mouse cursor offset and not aligned correctly

• Check "Detect Monitor" from Teradici menu bar
• Run fullscreen one monitor

Cannot connect to the remote PC

• Check that the PC is powered on

Re-enabling multiple displays on consumer NVIDIA GPU fails

See https://help.teradici.com/s/article/3770

Description:

• An issue can occur when switching the number of monitors used at the client end. Specifically, if the physical agent machine has multiple displays attached (either real ones or dongles) and the client makes use of less than this full count our product may not automatically be able to return to using all the displays.

• The most likely manifestation of this issue is through use of the "full screen one screen" and windowed display modes offered by our software clients.

Work Around 1:

• Use a consistent client configuration where all host screens are used. Avoiding use of less than the full count of agent side displays should mitigate the issue.

Work Around 2:

Disabled displays can be re-enabled via the NVIDIA control panel. When running the software client in full screen all screens mode:

1. Open the NVIDIA Control Panel - this can usually be done through a right click on the Windows desktop background.

2. Navigate to the "Set Up Multiple Displays" tab.

3. Check the boxes to enable displays as appropriate. 

4. Hit apply.

If displays do not come back alive automatically after performing the above steps click the "Detect Monitors" menu option on the software client (shown under the view menu when running full screen).