Service Overview
| Availability | IT Engineering |
|---|---|
| Team Owner | IT Projects (it.projects@aie.edu.au) |
| Supported By | IT Service Desk (Limited) |
| Managed By | Design Head of Faculty |
| URL | https://theaie.atlassian.net |
| Authentication | Student/Staff Network Account |
| Available To |
|
Jira is a issue tracking, bug tracking and agile project management product developed by Atlassian. Jira is integrated with Azure for authentication and Single-Sign-On, students and faculty log-in using their student or staff network accounts.
The IT Projects team owns this service, however the day-to-day management of the service is by the Design Head of Faculty including configuration of projects, boards, issues, etc.
Support Strategy
The IT Service Desk can assist with:
- Contacting Atlassian support on your behalf, to log any tickets with them regarding service stability problems.
- Assist with accessing JIRA Cloud, including password reset issues.
For any training, questions or information regarding day-to-day usage please contact the Design Head of Faculty.
Dependencies
This service is depends on:
- Atlassian Access
- Azure Active Directory
Change Management Strategy
The IT Projects team can assist with:
- Making changes to who the service is available to and licensing, including quoting for increase in licensing.
- Security architecture of the service and user authentication integrations.
- Any other high-level changes.