As a result of the COVID-19 pandemic, The Academy of Interactive Entertainment (AIE) is supporting students to study remotely from the comfort of your own home, whilst still accessing a similar experience you have on-campus.
Under this program, you'll have access to online/virtual based classrooms as well as access to licensed software and downloads (via VPN connectivity). You will also have access to the Classes and Resources drives normally only available on-campus – all from the comfort of your home.
Required Software
Microsoft Teams is the official communication tool between teachers and students. You can use either the web-based client, or preferably download the desktop application.
- Login to https://teams.microsoft.com with your AIE student e-mail address and password (e.g. s197999@students.aie.edu for USA students or s197999@students.aie.edu.au for Australian students)
- Either use the web-client or download the desktop application (bottom left corner).
You'll have access to a Team containing your Teacher and fellow students, plus a campus-wide Team.
Remember to chat safely, and be kind to each other.
Latest Updates
VPN Issues
Issue #1 - Students with Loan PCs unable to Install Updated VPN Configurations AIE-71880
Students with loan PCs will be unable to install their updated VPN configuration profiles. We are investigating the issue and working on a solution.
Issue #2 - Staff/Students Need to Redownload & Install VPN Configurations - AIE-71839
Please note, due to a 3rd Party certificate supplied to us by our networking vendor that AIE does not control expiring on May 30th, 2020. Staff and students will not be able to connect to the VPN until they re-download and install their VPN configuration which now contains an updated and valid certificate.
Steps to resolve:
- Login to the appropriate VPN User Portal
- https://sea.vpn.aie.edu/ - Seattle Staff/Students
- https://lft.vpn.aie.edu/ - Lafayette Staff/Students
- https://aus.vpn.aie.edu/ - Australian Staff/Students
- Click the "Download configuration for Windows"
- Install the download
- Connect to the VPN like normal.
Last updated Jun 01, 2020 23:05 . Please check here frequently for latest updates, issues identified and possible fixes.
- Monday, 13th April 07:12 AEST: We are currently experiencing issues connecting to Adelaide campus file servers, we are currently investigating the issue.
- Macs are not supported due to the software we teach. If you only have access to a Mac, please speak to your campus about loaning a Windows PC.
Obtaining Help & Support
To obtain support, please contact IT via the Service Desk.
Note
IT staff may request access to your PC by directing you to visit https://aie.screenconnect.com/ and join a support session.