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• 1st Year Diploma Design Students
• Design Faculty

Jira is a issue tracking, bug tracking and agile project management product developed by Atlassian. Jira is integrated with Azure for authentication and Single-Sign-On, students and faculty log-in using their student or staff network accounts.

The IT Projects team owns this service, however the day-to-day management of the service is by the Design Head of Faculty including configuration of projects, boards, issues, etc.

Support Strategy

The IT Service Desk can assist with:

• Contacting Atlassian support on your behalf, to log any tickets with them regarding service stability problems.
• Assist with accessing JIRA Cloud, including password reset issues.

For any training, questions or information regarding day-to-day usage please contact the Design Head of Faculty.

Dependencies

This service is depends on:

• Atlassian Access
• Azure Active Directory

Change Management Strategy

The IT Projects team can assist with:

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