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The COVID-19 Study From Home Program has been discontinued. With the WHO announcing that COVID-19 is no longer an Emergency on 5th May 2023 , and both the USA and Australian government accepting the recommendations. AIE, and it's software vendors has discontinued the Study From Home program as our students return safely to our campuses and classes. |
As a result of the COVID-19 pandemic and Government mandated lockdowns, The Academy of Interactive Entertainment (AIE) is supporting students to study remotely from the comfort of your own home, whilst still accessing a similar experience you have on-campus.
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Remember to chat safely, and be kind to each other.
Latest Updates
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| title | VPN Issues |
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Issue #1 - Students with Loan PCs unable to Install Updated VPN Configurations AIE-71880
Students with loan PCs need to install an updated VPN configuration via this method.
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- Delete the current outdated configuration files
- Go to "C:\Program Files (x86)\Sophos\Sophos SSL VPN Client\config"
- Delete any files that currently appear in that directory
- Login to the appropriate VPN User Portal
- https://sea.vpn.aie.edu/ - Seattle Staff/Students
- https://lft.vpn.aie.edu/ - Lafayette Staff/Students
- https://aus.vpn.aie.edu/ - Australian Staff/Students
- Click the "Download configuration for other OSs"
- Copy and paste the downloaded file to "C:\Program Files (x86)\Sophos\Sophos SSL VPN Client\config"
- Connect to the VPN like normal.
Note: If you receive a prompt asking for Administration login details when deleting the current outdated configuration files. Please call the IT Service Desk on 02 6163 9500.
Issue #2 - Staff/Students Need to Redownload & Install VPN Configurations - AIE-71839
Please note, due to a 3rd Party certificate supplied to us by our networking vendor that AIE does not control expiring on May 30th, 2020. Staff and students will not be able to connect to the VPN until they re-download and install their VPN configuration which now contains an updated and valid certificate.
Steps to resolve:
- Login to the appropriate VPN User Portal
- https://sea.vpn.aie.edu/ - Seattle Staff/Students
- https://lft.vpn.aie.edu/ - Lafayette Staff/Students
- https://aus.vpn.aie.edu/ - Australian Staff/Students
- Click the "Download configuration for Windows"
- Install the download
- Connect to the VPN like normal.
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- Macs are not supported due to the software we teach. If you only have access to a Mac, please speak to your campus about loaning a Windows PC.
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