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Support Strategy
There is currently no formal Support Strategy in place. Michael Pasqualone is supporting the system where possible.
Service Level Agreement
Applicable Service Level Agreements
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| Jira |
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| server | JIRA |
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| columns | key,summary,type,created,updated,assignee,reporter,priority,status,resolution,change justification |
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| maximumIssues | 20 |
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| jqlQuery | project = ITCM and type = "Request for Change" and summary ~ "Deadline" "Change Category" in ("Services / Systems") AND Services in (Assessment) ORDER BY created |
|---|
| serverId | 0cbb1995-30c3-30f2-bd67-0d49e389f76a |
|---|
|
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