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- Clear your browser cache and cookies - Sometimes the collection of web page data stored on your computer can cause issues. Clearing your cache forces the browser to use the newest data available from Canvas.
- Try a different browser - To ensure the issue is not related to the browser you are using, please attempt the upload using a different browser. This can assist in troubleshooting by identifying if the issue is browser specific.
- Use an incognito/private window - You may find that using the incognito or private mode for your browser can help to “turn off” any browser plugins or extensions and/ or may avoid issues related to browser cache and cookies. Attempt your upload in the incognito or private browser mode and see if this makes a difference.
- Check the file size of the file intended for upload - Canvas has the following file upload limits:
| Canvas Files | 5 GB 5GB max file size* |
| Bulk File Uploads | 50 files at one time |
| Media (Audio/Video) Files | 500 MB |
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