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Excerpt


Name

Student Account Enrolment
Service TypeCustomer-facing Service
Service OwnerMichael Pasqualone
CustomersCampus Administration, AMAC, Students


Service Description

The Student Account Enrolment service is a system developed by IT that will enrolment students into various systems based on information entered into our System Management System (SMS).

Service Costing & Pricing

  • No cost

Service Dependencies

  • WiseNet Student Management System - Maintained by AMAC.
  • PHP scripts

Service Design

This service was designed to be a one-way sync gathering student account information from our Student Management System's WiseNet (Australia) and FAME/Freedom and feeding them, and managing student records in various systems:

  • Active Directory
  • Office 365
  • Canvas - Learning Management System
  • Student Account Lookup Tool
  • SMS/Email account creation notifications

As it's a one-way sync, all account modification is required to happen in the Student Management System including:

  • Changes to first and last name
  • Spelling mistakes
  • Enrolments into groups, classes, courses and sections
  • Changes to email addresses, phone numbers and other personal information

Service Operation

Processes:

Change Management

Continual Service Improvement