Problem
Getting an error "Submit Failed, Please try again" when trying to upload a file for a submission of an assignment in Canvas.
...
- Clear your browser cache and cookies - Sometimes the collection of web page data stored on your computer can cause issues. Clearing your cache forces the browser to use the newest data available from Canvas.
- Try a different browser - To ensure the issue is not related to the browser you are using, please attempt the upload using a different browser. This can assist in troubleshooting by identifying if the issue is browser specific.
- Use an incognito/private window - You may find that using the incognito or private mode for your browser can help to “turn off” any browser plugins or extensions and/ or may avoid issues related to browser cache and cookies. Attempt your upload in the incognito or private browser mode and see if this makes a difference.
- Check the file size of the file intended for upload - Canvas has the following file upload limits:
5 GB * |
| Bulk File Uploads | 50 files at one time |
| Media (Audio/Video) Files | 500 MB |
Note: If file compression is required and you compress it to less than 5GB and it still fails, then please attempt the same file upload again using either an incognito/private browser window or clearing your browser cache.
Related articles
| Content by Label |
|---|
| showLabels | false |
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| max | 5 |
|---|
| spaces | AIEKB |
|---|
| showSpace | false |
|---|
| sort | modified |
|---|
| reverse | true |
|---|
| type | page |
|---|
| cql | label in ("canvas","size","assessment","file","quota") and type = "page" and space = "AIEKB" |
|---|
| labels | Canvas Assessment file size quota |
|---|
|
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