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1. Confirm that Canvas cannot be accessed from another device on the network
2. Confirm that Canvas cannot be accessed from another device on an external network (e.g. mobile phone)
3. Create and escalate a ticket
4. Contact L3 immediately with the ticket number
5. L3 to advise all staff and contact Canvas support on 1800 292 308 
   
   Note:   Canvas operational status be checked via site:   https://status.instructure.com/

A user can't login or authenticate to Canvas

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