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The IT Service Desk provides support for:
- Windows operating system and our standard operating environment (SOE) images
- E-mail services
- Web browsers
- Network accounts and account managemenet
- Various software, including all our student software Applications and services, such as enrollment systems and Microsoft Teams
- Audio/Visual Equipment Support: Basic troubleshooting of audio/visual equipment such as projectors and displays.
- General Troubleshooting: Perform troubleshooting of IT issues remotely and in person.
- Device setup: The setup and configuration of new desktop, laptops and mobile devices.
- Staff onboarding: Deliver requested devices and IT resources, ready and configured so new staff can be productive on their first day.
- Procurement: Easy purchasing of standard pre-approved computing equipment, software licenses, peripherals and other devices.
- Networking: Troubleshooting with our wired and wireless networks and connectivity issues.
- Software Support: Install supported software applications and provide support.
- Moves and Transfers: Assistance with disconnecting and reconnecting equipment for minor staff moves.