...
- Restart the workstation
- Ensure the user's workstation is joined to the domain
- Ensure the user is logged in via their own individual Active Directory account (not a generic account)
- Test login via an external device (e.g. mobile phone) as the user may NOT have a Canvas account at all:
- If this effects a staff account, please refer to the Australian Staff Accounts document to create/fix the Canvas staff account.
- If this effects a student account, please wait for the next enrolment sync. If the problem isn't fixed create a ticket, escalate, and tag Kosta.
A student is not enrolled in
...
one or more Canvas course(s)
Problem
A student may not be enrolled in any Canvas courses or specific course.
...