Page History

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A student is not enrolled in any Canvas courses 

Problem: A

A student may not be enrolled in any Canvas courses or specific course.

This can either be confirmed by going to the student's "Dashboard" or "Courses" page to find there are no courses listed (as shown below) OR the student has advised a specific subject is not present.

Solution:

1. Ensure the student is in enrolled in the correct timetable in Wisenet.
   
   An example below demonstrates Chris' enrolment in a GDML timetable.
   
   
   
   
2. Ensure the student's timetable is valid in Wisenet. 
   
   Timetables need to meet the following criteria.
   
   
   1. Timetable code should meet timetable conventions as per the "Timetable Code Convention" document managed by AMAC.
   2. Status needs to be "Confirmed"
   3. Start date needs to be before today's date.

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A student has withdrawn and can still login to Canvas

Problem: A

A student has withdrawn from their enrolment and may still access Canvas or the AIE network.

Solution (Temporary): 

This will be automated as per improvement request DEV-12. At the moment this is manually processed by notifying IT so that we can disable

This is currently processed manually after notifying IT by disabling the user's Active Directory account.

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Please ticket the problem/question and refer to the following categories in order to process the request correctly.

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Content Issues within Canvas

Example: "Lock" icons/images displaying within pages when viewed by students

Route these issues to the relevant HOF or team/“owner” of the content for answering. Only resolve the ticket once you’ve confirmed that either:

• • The HOF has answered the question to the reporter directly OR;
  • The HOF has provided YOU the answer, which you relay back to the reporter
Anyone that has a Problem or Issue with Canvas please escalate the IT ticket

Problem or Issues with Canvas functionality

Escalate these issues regarding Canvas functionality to L3.

Access Issues within Canvas

Example: Student or staff member does not have access to Canvas.

Please refer to the following documentation:

• • Student Accounts
  • Staff Accounts
  • Australian Staff Accounts

If you cannot find a fix for these problems, escalate these issues to L3.