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Problem: A student has withdrawn from their enrolment and may still access Canvas or the AIE network.
Solution (Temporary):
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This will be automated as per improvement
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request DEV-12
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. At the moment this is manually processed by notifying IT so that we can disable the user's Active Directory account.
A problem or procedure is not listed here
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- Anyone that has a question or problem with Content - route it to the relevant HOF or team/“owner” of the content for answering. Only resolve the ticket once you’ve confirmed that either:
- The HOF has answered the question to the reporter directly OR;
- The HOF has provided YOU the answer, which you relay back to the reporter
- Anyone that has a Problem or Issue with Canvas - escalate and bring to Kostas or Shank's attentionplease escalate the IT ticket to L3.