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Students who try to access their Zoom Virtual Classes in Canvas may run into issues, here's how to fix them.

Unauthorized Error

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FireFox and Brave Browser are known to cause this issue with Zoom Virtual Classes. We recommend Chrome or Edge.
This may also be caused by browser extensions/plug-ins such as an adblocker or an add-on that blocks JavaScript, if you are using browser extensions/plug-ins try disabling them.Image Added
Web browsers can run into this error due to multiple reasons

• Zoom Integration blocked due to web browsers increasing their security practices
• Broken website cookies or cache
• Browser Extensions/Plug-ins such as ad blockers or extensions that block JavaScript

Here are the most common-ways to fix this error.

Firefox

1. Open Firefox and navigate and login to Canvas
2. With the Canvas page open, click the lock-icon in your address bar
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3. If you see a message about "content blocking" ensure its turned off.
4. Click "Clear Cookies and Site Data" then click "Remove"
5. Close and re-open Firefox

Chrome 

1. Log into Canvas
2. Navigate to Zoom in a Canvas course (where the issue is occurring)
   • A new tab may automatically open with the Zoom content. If this happens navigate back to the Canvas page where the Zoom content failed to load.
3. Click the Lock Icon located at the left the URL address
4. Click Cookies near bottom of small menu that appears
5. Click on the Blocked tab
6. Locate and click on applications.zoom.us
7. Click Allow
8. Click Done
9. Reload the page if needed

Edge

1. Open Edge and navigate and login to Canvas
2. With the Canvas page open, click the lock-icon in your address bar
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3. Click on Cookies, then select each Item in the list then click remove.
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4. Close and re-open Edge

Zoom Desktop Client hanging

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Try using both the desktop and web-client for zoom. If you were only using Zoom through a browser the Desktop client can be downloaded from here: https://zoom.us/download

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